Feedback closes 24 September 2025
The Financial Hardship Policy was originally adopted by Council in June 2005. Council acknowledged this policy required review and committed to this in February 2025.
The following changes have been made to the updated policy:
- It is written in plain English, making it easier to understand and navigate for all ratepayers.
- Eligibility has been broadened to include a wider range of financial hardship situations and now allows applications from both individuals and businesses.
- The previous percentage of income test has been replaced with a flexible, principles-based assessment that considers overall capacity to pay.
- The policy now clearly outlines available assistance options, introduces a transparent application and appeals process, and promotes a supportive, respectful approach to all applications
Following the conclusion of the public exhibition period and consideration of submissions received, a further report will be provided to Council to adopt the amended Financial Hardship Policy.
Background
The Financial Hardship Policy was originally adopted by Council in June 2005. Council acknowledged this policy required review and committed to this as part of its special rate variation application in February 2025. In undertaking the review, feedback from the Independent Pricing and Regulatory Tribunal (IPART) has been incorporated into the policy including the need for greater clarity, accessibility, and relevance, particularly in the context of proposed rate increases and cost of living pressures.
How to Submit Your Feedback
You can provide feedback:
- Online: by completing the online submission form (see below)
- Email: yoursay@northsydney.nsw.gov.au
- Post: to North Sydney Council, PO Box 12, NORTH SYDNEY NSW 2059
Please include ‘New Draft Financial Hardship Policy’ in the subject line of all email or written feedback.
All submissions in their entirety are made publicly available in the report to Council. Personal identifying information, and content which is discriminatory, hateful or which may defame, offend, insult, humiliate or intimidate will be redacted.
For further information, please contact Council by emailing yoursay@northsydney.nsw.gov.au or call (02) 9936 8100.